How we added 20K revenue to Restaurant-Café de Beuntjes in Utrecht without prior delivery experience
July 2022 Bright Kitchen
What are Host Kitchens and Virtual Restaurants?
- Virtual restaurants brands are delivery-only food concepts that are optimised for delivery platforms.
Bright Kitchen developed 30+ different virtual brands in the last five years.
Always with the online customer in mind and with the best marketing partners for visibility.
Our brands allow for speedy delivery, best in class ratings (>4.6 stars)
and the highest margins for you, the host preparing the menu's.
-A host kitchen prepares another brand's menus for local delivery.
Within weeks you can start as a host kitchen and start selling one or multiple of our high performing brands from your kitchen.
Our customers order via Uber Eats, Deliveroo and Thuisbezorgd who manage the delivery. Bright Kitchen takes care of everything else.
All you need to do as a partner is to prepare the food - and even that we've made ridiculously simple.
Restaurant-Café de Beuntjes Utrecht
A Restaurant, Bar & Cafe which offers dine-in services to small and large groups and offers a wine and wellness centre within it's establishment as well
The fourth largest city in the Netherlands, with a population of 345 000
Together with the operational manager at the location we set out 9 short digital meetings in 3 weeks in which we execute on the onboarding. The meetings cover topics such as getting set up with our suppliers, the trainings of staff and how start and stay successful.
Executing on the Planning Document. Bright Kitchen onboards the partner with the suppliers, the delivery platforms and makes sure the Partner has all the tools needed in the kitchen to operate the brand succesfully and all staff has finished the online training course.
Going live. Bright Kitchen's onboarding team goes to the partner location on the live date to make sure all the hardware and software is setup and installed. The final trainings are done in person and we make sure every detail is taking care of. Also there is a direct support line via our Franchise Intranet and Restaurant Succes Manager.
Bright Kitchen creates all menus from scratch . Always with the online customer and delivery driver in mind. We test and validate different products, packaging, ingredients, preparation techniques and scrutinise everything we do by cold hard data such as reviews, food cost, staff cost and preparation time in seconds.
A couple of
What was your motivation to start working with Bright Kitchen?
To create additional revenue with the kitchen we already have and the timing.
What concerns did you have toward the model in the beginning?
The main worry was whether it would run well enough and whether it would become too chaotic in combination with our own kitchen menu. Now after being live for 8 weeks, those concerns have all fallen away, the conceptswork well side by side but also sometimescomplement eachother with staffing and purchasing.
How did youexperience the onboarding process and live day?
The onboarding was good and clear. The planning as led by BK's team from start to live day was extensive and well kept up with every meeting. This made it clear what everyone was doing and therefore the preparation was good. If I had any questions, I could always contact Harry. On the Live day we did more orders than expected and all the staff really like the concept and the products. All the orders are really easy to make.
Jasper van Leeuwen
Restaurant-Café de Beuntjes Utrecht
Anything else you want to share?
It's great that we have weekly checkins on how everything is going, so we're constantly improving. This means we are and staying happy with the collaboration!